Bonjour on this Sunday morning,
Well, the best I can say is that we are home after a very frustrating travel Saturday out of Norway. We all know how frustrating one person in an organization can be in the circle of travel, how bad customer service can derail everything. Such was the case yesterday out of Harstad.
We left at 7:00 for the airport without breakfast which didn’t open until 8am on the weekend. As we checked in at SAS airlines, we asked that our bags be checked through to Charles de Gaulle in Paris, and were adamantly told by the check-in clerk that this was impossible to do. She informed us and Pierre and Laurie that we would have to claim our baggage in Oslo, recheck it with Air France, go back through security, and proceed onward. She also mistook Laurie’s bag as our second bag and mistagged it, only to have to run outside and correct the problem or so we thought. She never even asked to see Pierre’s passport! Laurie who has flown this route literally dozens of times over the years knew that the lady was mistaken. We left for our flight in a frustrated huff, to say the least. At this point ignorance was bliss.
In Oslo, we had a little over an hour to make the shuffle, only to discover that we arrived in an international terminal and had to be bussed to a domestic terminal for baggage claim…time wasted with this transfer. Laurie and Pierre’s bag arrived to our surprise; ours did not. My heart sank as I stood at the belt and watched it go round and round, hoping against hope, that suddenly my bag would pop up and out. We found the lost baggage counter and showed our claim check. They examined it and said, “Oh, here’s the problem! Your bag is checked all the way through to Charles de Gaulle.” What, how can this be? We were very frustrated that we had done this unnecessary shuffle. We realized the result of what the lady’s incompetence in Harstad had done to us. We then had to find the Air France counter, check in, get boarding passes because our phone passes weren’t being recognized by the scanners, go back through security, and try to find Pierre and Laurie who were having their own problems. The queue was long and I said to Bernie, “We’re breaking in line” and I just ran up to the counter with great apologies. Better this than to miss the plane.
So still ignorance was bliss. We reconnected with Pierre & Laurie, decided that the two gals would sit together so we could visit. Of course, in front of us was a mother and child, about 2 years old. The child literally screamed the entire trip. The mother had no control at all. I’ve never seen anything like it. To talk to each other, Laurie and I had to scream. The only saving grace was that we weren’t the poor lady sitting right next to them.
We went to baggage claim with great hope, but once again, I was standing there after everyone else had left, watching the belt go round and round. No suitcase. It took an hour to fill out all the lost baggage paperwork, and we have no idea if I will ever see my bag again. It’s the weekend and nothing works in Paris very well at any time, but certainly not Le Weekend.
It was in the low 90’s when we arrived to see that new electrical work has started on our street. By tomorrow, both the road and the sidewalks will be a disrupted, dusty mess. After an attempt at dinner and a quick trip to the grocery, I just crashed in utter frustration thinking that I have no way to do my hair (the hair dryer in the apartment is broken!), thinking that my brand new 3-set matching luggage is now missing its middle member, that my new $120 black shoes bought for the trip to Norway are gone as well as the other warm clothes, not to mention all the toiletries, medicine kit, and make-up. Just called Air France, and they don’t have a clue. Advised me to contact SAS! Oh-là-la.
Perhaps I’ve made you laugh, but somehow I’m not able to get into the fun of it. We did have the nicest and safest taxi driver back into Paris yesterday so all was not lost. Sorry, no pics today.
L & B